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Korean Snack Box family

Annyeonghaseyo!

Do you have any questions, recommendations or feedback? Then feel free to contact us here and we will do our best to help you out.

Send an email to support@koreansnackbox.com or use the contact form below.

FAQ

Here are some frequently asked questions and answers that might help with your questions.

What's inside the Box of the Month?
The Box of the Month is updated with a new surprise theme every month. Check out our blog to see what's inside this month (spoiler alert). If you order more than one box you will get a different box every month so that you can try lots of different Korean snacks and candy.

Can I buy the boxes as a gift?
Yes, the Korean Snack Boxes are packaged inside a beautiful gift box and a popular and appreciated gift for anyone who is interested in e.g. Kpop, Kdrama or Korean culture. If you want the box to be shipped directly to the recipient simply add their delivery address during checkout. If you want it to be a surprise then we recommend to add your own email and phone number so you get the order and shipping notifications.

When is the box shipped?
We normally ship orders within 1-2 working days and sometimes already the same day.

How long is the shipping time?
Shipping time is normally 5-10 working days. But please note that the packages are shipped from South Korea and depending on which country you live there might be delays in the customs clearance or final delivery to your door.

When will I get my second box if I order a pack of 'Box of the Month'?
Your second box will arrive about 1 month after your first box. And then you will continue to receive a new Box of the Month around the same time each month until you cancel your subscription and your prepaid boxes are shipped.

How can I cancel a 'Box of the Month' subscription?
You can cancel your subscription at any time. When you order a subscription you will receive a link to your subscription dashboard where you can cancel your subscription. You can also contact us and we will help you cancel. When you cancel you will not be charged again but any prepaid boxes will still be shipped.

How much does shipping cost?
Shipping cost, if any, will be calculated during checkout. Add your products the the cart and enter your delivery address during checkout to see the exact shipping cost.

Do you ship worldwide?
Yes, we ship worldwide with exception of a few countries that are not covered by Korea Post.

Will I get a tracking number?
Yes, you will receive a tracking number as soon as your package has been shipped so that you can track your package until it arrives.

Do I have to pay customs or other taxes?
For most countries our boxes are below the limit for customs fees and import taxes but please refer to your national customs agency and check the limits in your country. If your customs apply fees or taxes they are paid by the customer.

How to check expiration date
The expiration date is printed on every item. In Korea expiration dates are written as follows YYYY.MM.DD. The expiration date of your items will vary depending on type. E.g. jelly and caramels might have an expiration date of 6-12 months, while chocolate might have a shorter expiration date. All your items will have plenty of time left before expiring when you receive your box.

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